Shipping Policy • Delivery methods, timeframes, costs & tracking
Shipping Policy
This page explains how ThirstyRun processes orders, the shipping options available at checkout, and how to track your delivery—written to be clear, practical, and easy to reference.
Last updated: March 5, 2026
Overview
We ship orders quickly and communicate clearly. This policy outlines when orders are processed, which shipping services are available, and what to do if you need tracking help.
At a glance: Processing time is 0-1 business days. The daily order cutoff is 02:00 PM (GMT-05:00) Eastern Standard Time (Detroit). At checkout, you’ll see exactly three shipping options: Free Standard, Expedited, or Express.
Processing time
0-1 business days
Order cutoff time
02:00 PM (GMT-05:00) Eastern Standard Time (Detroit)
Business days refer to Mon-Fri (excluding carrier holidays). Delivery timeframes are estimates provided by the carrier and begin after processing.
Processing time & cutoff
Orders are prepared for shipment within 0-1 business days. This includes verifying order details and handing the package off to the carrier.
Processing time (verbatim)
0-1 business days.
Order cutoff time (verbatim)
02:00 PM (GMT-05:00) Eastern Standard Time (Detroit).
When does the delivery timeframe start?
Delivery estimates (for example, 5-8 business days) begin after your order is processed and scanned by the carrier. Processing and transit are separate time periods.
What counts as a business day?
Business days are Mon-Fri. Weekends and carrier holidays are not counted in the processing window or the transit window unless the carrier explicitly scans and moves the shipment during that time.
Can my order ship the same day?
Many orders placed before the cutoff can ship quickly, but the stated processing window remains 0-1 business days. You’ll receive tracking once the carrier label is created and/or the package is scanned into the carrier network.
Tip: If you’re ordering for a time-sensitive need, place your order before 02:00 PM (GMT-05:00) Eastern Standard Time (Detroit) and choose the shipping speed that fits your timeline.
Shipping options, carriers & rates
We offer exactly three shipping options at checkout. Availability is determined by your cart total and the option selected. Carrier selection may vary by destination and operational considerations, but will always match the carriers listed for the chosen service.
| Shipping option | Transit timeframe | Days | Carrier | Cost | Eligibility |
|---|---|---|---|---|---|
| Free Standard Shipping | 5-8 business days | Mon-Fri | USPS or UPS | Free | Minimum order $39.99. |
| Expedited Shipping | 3-4 business days | Mon-Fri | FedEx or UPS | $9.99 | Available at checkout |
| Express Shipping | 2-3 business days | Mon-Fri | FedEx or UPS | $17.99 | Available at checkout |
Rates and timeframes above are listed verbatim from our shipping configuration. We do not offer additional shipping methods beyond these three options.
How is the carrier chosen?
The carrier is selected from the set listed for your chosen shipping option (for example, USPS or UPS for Free Standard). Selection can depend on destination, package characteristics, and service reliability.
Do shipping days include weekends?
The listed delivery windows are stated as business days (Mon-Fri). If a carrier performs weekend movement or delivery in your area, that may help, but the published estimate remains business-day based.
What if my cart is under the Free Standard minimum?
Free Standard Shipping requires a minimum order $39.99. If your order total doesn’t meet that threshold, please select Expedited or Express at checkout.
Checkout clarity: Your final shipping cost is shown before payment. If you believe the displayed option doesn’t match the table above, contact us and we’ll help review it.
Delivery windows (what the timeframes mean)
Delivery estimates represent time in transit with the carrier after processing. They are provided in business days (Mon-Fri) and can be affected by carrier volume, weather events, and regional service disruptions.
Standard (Free)
5-8 business days (Mon-Fri)
Expedited / Express
3-4 / 2-3 business days (Mon-Fri)
Why might tracking show “Label created” for a short time?
“Label created” typically means a shipping label has been generated. The next update appears once the carrier scans the package into its network. During peak periods, the first scan can occur later the same day or the next business day.
Does the cutoff time guarantee same-day shipment?
The cutoff time helps us prioritize fulfillment, but the stated processing time remains 0-1 business days. Once the carrier has the package, delivery timing is controlled by the carrier’s network.
What if my delivery is outside the estimated window?
If your tracking shows no movement for an extended period or the package appears delayed beyond the stated timeframe, contact us with your order details. We’ll help you interpret tracking and advise next steps.
Reminder: The shipping option timeframe describes transit time. Add up to 0-1 business days for processing before transit begins.
Tracking your order
Once your order is processed, tracking becomes available. For the fastest way to check status, use our tracking page: /tracking-status/.
Tracking page
Tip
Check the latest carrier scan for the most accurate ETA
I don’t see tracking updates yet—what should I do?
If your order is within the 0-1 business days processing window, tracking may not show movement yet. If the label is created, the next update typically appears when the carrier scans the package.
My tracking says “Delivered” but I don’t have the package.
Please check around your delivery location (mailroom, front desk, parcel lockers, neighbors) and confirm the shipping address on your order. If it still can’t be located, contact us so we can assist with next steps based on the carrier’s scan details.
Can I track by email or phone?
Yes. If you need help interpreting tracking or confirming the latest update, reach out to ThirstyRun and include your order number and the name used at checkout.
Best practice: Save your tracking number and check it on the day of delivery. Carrier scans are the authoritative source for delivery progress.
Address accuracy & delivery issues
Please confirm your shipping address carefully at checkout. Address accuracy helps prevent delays, misdeliveries, and returned packages.
Incorrect or incomplete addresses
If an address is entered incorrectly or missing key details (unit number, building access, or an invalid ZIP/postal code), delivery may be delayed or returned by the carrier. If you notice an error, contact us as soon as possible so we can advise what’s possible before shipment.
Carrier delays & service disruptions
Weather events, peak shipping seasons, and regional disruptions can affect delivery speed. We’ll help you interpret tracking and next steps, but carrier transit times are not guaranteed.
Returned-to-sender packages
If a package is returned due to address issues or delivery constraints, please contact us to coordinate the next step. Any reshipment may require confirmation of the corrected address and the appropriate shipping option.
Address tip: Double-check apartment/suite numbers and ensure your mailbox name matches the recipient name used at checkout.
Order changes & cancellations
We move fast to meet the stated processing time (0-1 business days). If you need to update an address, correct a typo, or request a cancellation, contact us as soon as possible after placing your order.
Address changes after placing an order
If the order has not yet shipped, we may be able to update the address. If it has already been handed to the carrier, changes may not be possible. In that case, tracking and carrier delivery rules will control the outcome.
Cancellations
Cancellation requests are time-sensitive. If fulfillment has started or the shipment has been created, we may not be able to stop the order. Contact us promptly and we’ll confirm what’s possible.
Changing shipping speed after checkout
If your order hasn’t shipped yet, we can review whether a shipping upgrade is feasible. Because carrier selection and label creation are operational steps, upgrades are not guaranteed once processing is underway.
Fastest route: Email us with your order number and the requested change so we can respond with clear next steps.
Split shipments
In some cases, an order may ship in more than one package. If that happens, you may receive multiple tracking numbers and packages may arrive on different days.
Why would an order ship in multiple packages?
Split shipments can occur due to package size constraints or operational handling. If your order is split, each package will have its own tracking updates.
Will I be charged extra shipping for split shipments?
No additional shipping charges are added solely because an order ships in multiple packages. Your shipping cost is determined by the option you selected at checkout.
Tracking tip: If you see one package delivered but another still in transit, check Track Order for all associated tracking numbers.
International shipping
This policy page lists the shipping options currently configured for checkout. If international shipping is available for your destination, you will see the eligible option(s) during checkout.
Duties, taxes, and import requirements
If applicable, duties, taxes, and import requirements are determined by the destination country and are the responsibility of the recipient. Carrier delivery timelines can also vary due to customs processing.
Address formatting for international deliveries
Please enter your address exactly as used by your local postal system, including region/province and postal code. This helps prevent customs and last-mile delivery delays.
Note: We do not list additional shipping services beyond the three options shown in the shipping table. If your destination is eligible, checkout will reflect the applicable choice.
Need help with shipping?
Contact ThirstyRun and we’ll assist with tracking, delivery questions, or checkout shipping options. For the fastest resolution, include your order number and the name used at checkout.
Phone
Email
This Shipping Policy is intended to provide clear guidance on delivery expectations. It does not replace carrier terms of service.