Policy Document
Effective Date: March 6, 2026
Refund & Return
Policy
We want you to be completely happy with every purchase from ThirstyRun. If something isn’t right, we’re here to help. Below you’ll find everything you need to know about returns, refunds, and how to get in touch with our team.
Return Window
You have 90 days from the date of purchase to initiate a return. We believe that’s plenty of time for you to try our products and decide if they’re the right fit. Whether you ordered Royal Honey, enhancement gummies, or any other product from our store — the same generous window applies.
90-Day Guarantee: We stand behind the quality of everything we sell. If you’re not satisfied within 90 days of your purchase, reach out to us and we’ll take care of you.
Eligibility & Conditions
We keep things straightforward. Here’s what you need to know about which items qualify for a return:
| Condition | Returnable? | Refund Details |
|---|---|---|
| Unopened full box | Yes | Full product price refunded |
| Opened box, all units unused | Yes | Full product price refunded |
| Opened box, some units used | Yes | Refund minus cost of used units |
| All units opened/used | Yes | You pay for used items; unused portion refunded |
| Original shipping fee | N/A | Non-refundable under all circumstances |
We do accept returns even if the box has been opened — that’s not a problem at all. However, if any individual units within the box have been opened or used, you’ll be charged for those used items. Only the unused, sealed units qualify for a refund.
Important: The original shipping fee is non-refundable under all circumstances. Additionally, you are fully responsible for the cost of return shipping.
How to Start a Return
Starting a return is simple, but there’s one critical step you need to follow first:
Contact us before sending anything back. Every return must be initiated by reaching out to our support team first. Please do not ship any items back without receiving return instructions from us. Returns sent without prior authorization may not be processed.
Here’s how the process works:
- Reach out to us — Contact our support team via email at hello@thirstyrun.com or call us at +1 (248) 525-8135. Let us know your order number and the reason for your return.
- Receive your return instructions — We’ll review your request and provide you with specific instructions on how and where to send your items back.
- Ship your return — Follow the instructions we provide. Remember, you’re responsible for the cost of return shipping. We recommend using a trackable shipping method for your protection.
- We inspect & process — Once we receive your return, we’ll inspect the items and process your refund. We’ll charge for any units that have been opened or used, and refund the rest.
Refund Process
Once your returned items arrive and we’ve completed our inspection, here’s what happens next:
- Unused, sealed units are refunded at their full product price.
- Opened or used units are not refunded — you pay for what you’ve used.
- Original shipping fees are never refunded, regardless of the reason for the return.
- Return shipping costs are your responsibility and are not reimbursed.
Refunds are issued to the original payment method. The timeline for when the refund appears in your account depends on your payment method — see the Zelle & Chime section below for specific details on those payment types.
Shipping Fees
To be completely transparent, here’s our shipping fee policy as it relates to returns:
- The original shipping fee you paid when placing your order is non-refundable under all circumstances — no exceptions.
- The cost of return shipping is fully your responsibility. We do not provide prepaid return labels or reimburse return shipping costs.
- We strongly recommend using a shipping service that provides tracking and delivery confirmation. This protects you in case the package is lost in transit.
Zelle & Chime Refunds
To avoid delays, please follow these instructions carefully when requesting a refund.
Zelle Refunds
- Cancel before shipment: You’ll receive a full refund — no questions asked.
- After shipment or preference returns: The product price is refunded; the shipping fee is kept.
- Timing: Once approved, refunds typically appear within 2–3 business days.
- Fastest matching: Include your Order Number in the Zelle reference, or make sure the Zelle name matches the name on your order.
- Different Zelle info? If the Zelle phone number or email you use is different from what was entered on the order, please provide the exact Zelle phone/email when contacting support so we can locate your payment quickly.
Chime Refunds
- Required: Please provide your Chime username when contacting support — we need this to process your refund.
- Cancel before shipment: You’ll receive a full refund.
- After shipment or preference returns: The product price is refunded; the shipping fee is kept.
Pro tip: Having your Chime username and order number ready when you contact us speeds everything up significantly.
Track Your Order
Want to check the status of your order before deciding on a return? You can track your shipment at any time using our order tracking page.
If your order hasn’t shipped yet and you’d like to cancel, contact us right away — cancellations before shipment qualify for a full refund (including for Zelle and Chime payments).
Common Questions
Can I return a product if I’ve already opened the box?
Absolutely. We accept returns on opened boxes. However, if any individual units inside the box have been opened or used, you’ll be charged for those used items. The remaining unused, sealed units will be fully refunded.
Will I get my shipping fee back?
No. The original shipping fee is non-refundable under all circumstances. This applies regardless of the reason for your return.
Who pays for return shipping?
You are fully responsible for the cost of return shipping. We recommend using a trackable shipping method so you have proof of delivery.
Can I just send my items back without contacting you first?
No — please don’t do that. You must contact our support team first before sending anything back. We need to provide you with specific return instructions. Returns sent without prior authorization may not be processed.
How long does a Zelle refund take?
Once your refund is approved, Zelle refunds typically appear within 2–3 business days. To speed things up, include your Order Number in the Zelle reference and make sure the name matches your order.
I paid with Chime — what do I need for a refund?
Please have your Chime username ready when you contact our support team. This is required for us to process your Chime refund. If you cancel before shipment, you’ll receive a full refund. After shipment, the product price is refunded but the shipping fee is kept.
What’s the return window?
You have 90 days from the date of purchase to initiate a return. Just make sure to contact us first to get your return instructions.
Can I cancel my order before it ships?
Yes! If your order hasn’t shipped yet, contact us right away and we’ll cancel it for a full refund. This applies to all payment methods, including Zelle and Chime. You can track your order here to check its status.
Contact Us
Have questions about a return or need to start the process? Our friendly support team is here to help. Remember — please reach out to us before sending any items back.
- Email: hello@thirstyrun.com
- Phone: +1 (248) 525-8135
We’ll do our best to respond within one business day and get your return sorted quickly.
Need Help With a Return?
Our support team is ready to walk you through the process. Get in touch and we’ll take care of everything.