We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated.
2414 Dix Highway
Lincoln Park, MI 48146 USA
Mon-Fri FROM 9 AM TO 5 PM
FREQUENTLY ASKED QUESTIONS
Q: Do you ship to P.O Boxes?
Yes, we do. However, we do not offer Expedited or Express shipping options to P.O Boxes, Alaska, Hawaii, or Puerto Rico.
Q: How do I see my orders history?
You can see your orders history if you created an account by visiting the Orders History page in the account section on the site.
Q: I’m having problems placing an order. What do I do?
If you are having trouble at any stage of the process, we are happy to help! Email us at email@example.com or through Contact Us page and we will respond in a timely manner.
Q: Can I add to/change or cancel an existing order after it has been placed?
Orders are processed as quickly as possible. If you act quickly, you can change or cancel your order while it’s still processing by contacting our customer support through Contact Us page, or emailing us at firstname.lastname@example.org.
Q: Can I ship to multiple addresses?
At this time, we cannot ship to multiple addresses in one order. Please place separate orders on ThirstyRun.com to ship to different addresses. If you need assistance, please contact Customer Service at email@example.com
Q: Do you offer free shipping?
Definitely, we offer free fast shipping on all domestic orders over $39.99.
Q: Do you offer Saturday delivery?
We do not offer Saturday as a specific shipping option, but it all depends on the carrier who may deliver on Saturday in some areas.
Q: Do you ship internationally?
Unfortunately, we only ship to the United States at this time. Orders may originate from anywhere in the world as long as the shipping destination is the United States.
Q: How do I place an order?
We do not take orders on the phone for security reasons. To place an order, go to a product page, select the desired quantity of the item, and add it to your cart via the “Add to Cart” button. Before you check out, you’ll be prompted to create an account or to log in to your existing account. During checkout, you just need to enter or confirm your shipping address and credit card information, then you can place your order.
Q: How do I track an order?
Once an order has shipped out, we will send you an email with the tracking number. Just click on the link ” View Order Status” in the email to go to the tracking page or copy the tracking number and go to the UPS, FedEx or USPS website, depending on who shipped your package, and enter in your tracking number for an update.
Q: How long will it take to receive my order?
We begin processing your order as soon as it is received. Shipping times vary based on the ship method you select at Checkout. Normally, orders with free shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, Hawaii, Alaska or Military APO/FPO addresses.
Q: My order didn’t arrive when it was supposed to. What do I do?
Please note that unforeseen weather can cause unexpected delays in delivery. In addition, during holidays, estimated delivery times might be longer than usual. If your delivery did not arrive when expected, please email us at firstname.lastname@example.org or through Contact Us page and we will respond in a timely manner.
Q: What are your shipping options?
For your convenience, we offer three shipping options:
- FREE Standard Shipping: 5-8 business days using USPS or UPS SurePost.
- Expedited Shipping: 4 Business Days for $9.99.
- Express Shipping: 2-3 Business Days for $17.99.
Note: we do not offer Expedited or Express shipping options to P.O.boxes, Alaska, Hawaii, or Puerto Rico.
Q: What type of payments do you accept?
We accept all major credit cards including American Express, Visa, Discover and Mastercard. We accept CashApp as well.
Q: Which shipping carriers do you use to ship?
Orders with FREE Standard Shipping are shipped via USPS or UPS SurePost.
Orders with Expedited and Express shipping are shipped via Fedex, UPS, OnTrac, or LaserShip.
Q: Will I get a shipping confirmation?
Yes. You will receive a confirmation email once your order has shipped, which will also include a tracking number so you can follow your Honey on its journey!
Q: Will I have to sign for my package?
Typically, we do not require a signature when we ship your package. However, we do require signature for packages over $200 in value. Also, there are instances when the delivery driver may decide to choose this option, which is at their discretion.