We are a Michigan-based company operating with 2 fulfillment centers. We have warehouses in Michigan and California. All orders are shipped from the warehouse closest to the shipping address provided at checkout. However, we cannot promise an order will ship from a certain warehouse, as our team works as hard as possible to get orders out as quickly as they can, and stock may be limited in select warehouses. In this case, orders will ship from the warehouse that has sufficient stock.
Also, we offer local delivery in select zip codes of two counties in Michigan, Wayne and Oakland. If you are a local Michigan customer, please visit us at delivery.thirstyrun.com to place your order.
Normally, you should receive your order within 4-5 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, Hawaii, Alaska or Military APO/FPO addresses. Please be advised that during the COVID-19, some orders may take up to 14 to be received due to limited transportation availability as a result of the ongoing COVID-19 impacts.
Once an order has shipped out, we will send you an email with the tracking number. Just copy the tracking number and go to the UPS, FedEx or USPS website, depending on who shipped your package, and enter in your tracking number for an update.
It can take up to 1-2 business days for the tracking number to be registered/scanned in the carrier’s system. This could prevent visibility to your shipment. If two business days have passed after you receive your tracking email, and you are still unable to track the order, please Chat with Customer Care. The Customer Care Team can investigate and provide updated tracking information and order status.
Unfortunately, We don’t offer free shipping at this time but we do offer very economical shipping options for orders delivered within the contiguous USA.
We ship Monday through Saturday. We don’t ship on these holidays: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas.
Typically, we do not require a signature when we ship your package. However, we do require signature for packages over $500 in value. Also, there are instances when the delivery driver may decide to choose this option, which is at their discretion.
If you’re not completely happy with your purchase, please let us know and we’ll try to put things right, arrange an exchange, or issue a full refund of the purchase price. We will send you a free return shipping label and RMA # for all authorized returns on orders made in our online store. View our return policy here.
